Customer Experience Manager (CEM)

Own renewal and revenue for assigned customer portfolio. Build trusted relationships across the customer lifecycle. Advocate for customer needs in planning, delivery, and product feedback. Partner with Sales to ensure onboarding, adoption, and renewal transitions. Monitor health scores, usage data, and engagement signals to mitigate risk. Conduct regular business reviews and renewal readiness with customers. 5+ years in Customer Success, Account Management, or B2B SaaS. Strong understanding of lifecycle management, success planning, and renewals. Excellent communication and executive presence. Cross-functional collaboration with Sales, Support, Product. Highly organized with strong attention to detail. Bachelor's degree or equivalent; Mid-Market/Enterprise exp. Remote, work-from-home 100% of the time. Discretionary bonus program and commission potential. Inclusive, collaborative culture. ADA accommodations available.