Customer Care AI Specialist

Own Fin performance and continuous improvement Track new Fin features and maintain the Lattice x Intercom partnership Analyze front-line support data Improve knowledge and content coverage Proactively test and QA the AI experience Collaborate across teams Familiarity with AI support tools, chatbots, or LLM-based systems Experience with customer support platforms such as Zendesk, Intercom, Salesforce, Jira, or Guru Experience improving operational processes or customer support workflows Interest in using data to improve systems and workflows Ability to work independently and navigate ambiguity in a fast-paced environment Strong collaboration skills and ability to work across different teams Medical insurance Dental insurance Vision insurance Life, AD&D, and Disability Insurance 401(k) retirement plan Learning & Development Budget