Account Manager - Director

New

Skills

Application Development Data Analysis Front end technologies Mobile Development Remote Work Staff Augmentation

Stateside is a company that specializes in sourcing, hiring, and managing nearshore technical talent. Based in Los Angeles, California, with additional operations in San José, Costa Rica, Stateside provides a variety of technical team roles including full-stack developers, project managers, and cybersecurity engineers.

Key Responsibilities
  • Leading a high-performing account management team to drive client satisfaction and revenue growth.
  • Ensuring strong relationships with clients and developers, acting as a strategic bridge between operations and clients, and fostering upselling and cross-selling opportunities.
  • Motivating, training, and holding the team accountable while delivering value and building long-term partnerships.
  • Serving as clients' primary point of contact, building strong relationships, ensuring ongoing satisfaction, and identifying opportunities for growth.
  • Leading and mentoring a team of Client Success Managers and Account Managers to meet client needs and performance goals.
Required Skills & Qualifications
  • 8+ years of experience in client success, account management, or customer service, preferably in a B2B environment.
  • 4+ years of experience leading teams.
  • Proven experience managing client relationships and improving customer satisfaction.
  • Strong communication and interpersonal skills with an ability to build rapport and trust with clients.
  • Highly organized with the ability to manage multiple clients and priorities simultaneously.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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