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SMS Commerce

Textual

Convert your product catalog into interactive shoppable SMS campaigns in minutes

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Category
Software
Ideal For
E-commerce Brands
Deployment
Cloud
Integrations
None+ Apps
Security
Data encryption, secure payment processing, PCI compliance for transactions
API Access
Yes - enables custom integrations and workflow automation

About Textual

Textual is a mobile commerce platform that transforms SMS into a direct sales channel by enabling businesses to create shoppable text messages from their entire product catalog within minutes. The platform eliminates complex setup processes, allowing brands to launch targeted SMS commerce campaigns that drive immediate conversions and engage customers in their most-visited inbox. Textual simplifies the SMS commerce experience with pre-built templates, intelligent product selection, and seamless checkout flows optimized for mobile devices. When deployed through AiDOOS, Textual gains enhanced scalability for enterprise campaigns, streamlined governance across multiple brand teams, optimized integration with existing ecommerce platforms and CRM systems, and improved deployment flexibility for global expansion. The platform empowers marketing and sales teams to leverage SMS's exceptional open and engagement rates while maintaining simplicity in campaign management, making SMS commerce accessible to businesses of all sizes.

Challenges It Solves

  • SMS is underutilized as a sales channel despite exceptional engagement rates
  • Creating interactive shopping experiences via text requires complex technical implementation
  • Limited ability to showcase product variety and drive impulse purchases through traditional SMS
  • High friction in customer conversion within the mobile SMS environment

Proven Results

64
Increase in SMS campaign conversion rates
48
Reduction in time to launch new SMS campaigns
35
Growth in average customer transaction value via SMS

Key Features

Core capabilities at a glance

Instant Catalog Conversion

Transform product inventory into shoppable messages automatically

Launch campaigns in minutes instead of weeks

Interactive Product Selection

Enable customers to browse and select products directly in SMS

Higher engagement and impulse purchase rates

Mobile-Optimized Checkout

Seamless one-tap purchasing experience within SMS flow

Reduced cart abandonment and faster transactions

Campaign Analytics & Reporting

Real-time insights into SMS commerce performance metrics

Data-driven optimization of future campaigns

Audience Segmentation

Target specific customer groups with personalized product selections

Improved relevance and conversion by segment

Multi-Brand Management

Manage multiple brand SMS commerce channels from single dashboard

Centralized control with enterprise-grade scalability

Ready to implement Textual for your organization?

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Real-World Use Cases

See how organizations drive results

Flash Sales & Limited-Time Offers
Brands can rapidly create SMS campaigns promoting time-sensitive inventory or seasonal products, driving urgency and immediate customer action directly through text messages.
72
Increased conversion on flash sale campaigns
Customer Re-engagement Campaigns
Reactivate inactive customers by sending personalized shoppable SMS with curated product recommendations and exclusive offers, leveraging SMS's high open rate.
58
Higher re-engagement from dormant customer segments
Cross-sell & Upsell Automation
Post-purchase SMS campaigns showcase complementary or premium products through interactive messages, driving incremental revenue from existing customers.
51
Increased average order value per customer
Holiday & Seasonal Promotions
Quickly launch SMS commerce campaigns for major shopping holidays with pre-configured templates and bulk product catalog integration.
68
Higher participation in holiday promotions via SMS
Inventory Clearance Campaigns
Move excess or seasonal inventory through targeted SMS messages that showcase clearance products with dynamic pricing directly to interested customers.
45
Faster inventory turnover and reduced holding costs

Integrations

Seamlessly connect with your tech ecosystem

S

Shopify

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Seamless product catalog sync and order management integration for Shopify stores

W

WooCommerce

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Direct integration with WooCommerce inventory and customer data for automated SMS campaigns

K

Klaviyo

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Unified customer data and SMS channel management across email and SMS marketing

S

Stripe

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Secure payment processing for shoppable SMS transactions with instant settlement

H

HubSpot

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CRM integration for customer segmentation and personalized SMS commerce campaigns

S

Segment

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Customer data platform integration for advanced audience targeting and analytics

Z

Zapier

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Connect Textual with 5000+ apps via Zapier for workflow automation

Implementation with AiDOOS

Outcome-based delivery with expert support

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

See how it works for your team

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Alternatives & Comparisons

Find the right fit for your needs

Capability Textual Inboundio GrowMeOrganic Spectrio
Customization Good Good Good Good
Ease of Use Excellent Excellent Good Good
Enterprise Features Good Fair Fair Excellent
Pricing Fair Good Good Fair
Integration Ecosystem Good Good Good Good
Mobile Experience Excellent Good Fair Good
AI & Analytics Good Fair Good Good
Quick Setup Excellent Excellent Excellent Good

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Frequently Asked Questions

How quickly can we launch our first SMS commerce campaign?
Textual is designed for speed—most campaigns launch within 15-30 minutes. Simply connect your product catalog, select items, and send. AiDOOS provides additional deployment support for enterprise customers managing complex multi-channel campaigns.
Which ecommerce platforms does Textual integrate with?
Textual integrates natively with Shopify, WooCommerce, BigCommerce, and custom platforms via API. Through AiDOOS, we can architect custom integrations with your specific tech stack for seamless data flow.
What are the compliance and security standards Textual meets?
Textual is PCI DSS compliant for payment processing, GDPR and CCPA compliant for customer data, and maintains SOC 2 security standards. All customer data is encrypted in transit and at rest.
Can we segment customers for targeted SMS campaigns?
Yes. Textual supports advanced audience segmentation based on purchase history, customer value, product preferences, and behavior. AiDOOS can enhance this with predictive analytics and AI-driven personalization.
How do we track campaign performance and ROI?
Textual provides real-time analytics on open rates, click-through rates, conversions, and revenue. AiDOOS customers gain enhanced reporting dashboards and attribution modeling across multiple channels.
Does Textual support international SMS campaigns?
Yes, Textual supports SMS delivery in 200+ countries with localized compliance. AiDOOS provides enterprise support for multi-region deployment and regional compliance requirements.