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Customer Experience Management

Prokeep

Transform wholesale distributor communication into revenue-generating sales opportunities

Hundreds of distributors
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Category
Software
Ideal For
Wholesale Distributors
Deployment
Cloud
Integrations
None+ Apps
Security
Role-based access control, data encryption, secure communication channels
API Access
Yes - enables custom integrations and workflow automation

About Prokeep

Prokeep is a purpose-built customer experience management platform designed specifically for wholesale distributors. Since 2016, it has helped hundreds of distributors modernize customer interactions by converting everyday communication into revenue-generating opportunities. The platform provides a unified workspace that streamlines sales processes, improves team collaboration, and accelerates order management. Prokeep enables distributors to centralize customer communications, track sales interactions, and identify upsell/cross-sell opportunities across email, phone, and messaging channels. By integrating communication directly with sales workflows, teams can respond faster to customer inquiries and close deals more efficiently. AiDOOS enhances Prokeep's deployment through expert integration with existing ERP and CRM systems, optimizes user adoption across distributed teams, and scales the platform to support growing wholesale operations while ensuring governance compliance and maximizing ROI through advanced analytics and performance monitoring.

Challenges It Solves

  • Fragmented customer communication scattered across multiple channels and systems
  • Missed sales opportunities due to siloed information between sales and customer service teams
  • Slow response times to customer inquiries affecting order fulfillment and retention
  • Difficulty tracking customer interactions and identifying upsell/cross-sell opportunities
  • Manual processes that consume time and reduce operational efficiency

Proven Results

42
Increase in sales conversion from unified communication
38
Reduction in order processing time
56
Improvement in customer response time

Key Features

Core capabilities at a glance

Unified Communication Workspace

Centralize all customer interactions in one platform

Eliminate communication silos and improve team coordination

Order Management Integration

Streamline order processing from inquiry to fulfillment

Reduce order processing cycles and improve accuracy

Sales Opportunity Detection

Automatically identify upsell and cross-sell opportunities

Increase average order value and revenue per customer

Multi-Channel Communication

Manage email, phone, and messaging from single interface

Improve response times and customer satisfaction scores

Customer Interaction History

Complete visibility of all customer touchpoints and communications

Enable personalized service and faster issue resolution

Real-Time Analytics Dashboard

Monitor sales activity and team performance metrics

Track KPIs and optimize distributor operations

Ready to implement Prokeep for your organization?

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Real-World Use Cases

See how organizations drive results

Order Fulfillment Acceleration
Distributors use Prokeep to centralize customer orders and inquiries, enabling faster processing and fulfillment. Sales teams respond immediately to customer requests through a unified interface.
38
Faster order processing and improved delivery times
Sales Opportunity Identification
The platform analyzes customer communication patterns to identify cross-sell and upsell opportunities automatically. Teams can act on these insights to increase transaction values.
42
Higher conversion rates and increased sales revenue
Customer Retention Programs
By maintaining detailed interaction histories and enabling personalized communication, distributors strengthen customer relationships and reduce churn through proactive engagement.
35
Improved customer retention and loyalty
Team Productivity Enhancement
Unified workspace eliminates context switching and manual data entry, allowing sales and support teams to focus on revenue-generating activities rather than administrative tasks.
45
Increased team productivity and engagement

Integrations

Seamlessly connect with your tech ecosystem

S

SAP

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Integration with SAP ERP systems for real-time order and inventory data synchronization

M

Microsoft Dynamics

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Seamless connection to Dynamics CRM for customer data and sales pipeline management

N

NetSuite

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Integration enabling unified order management and financial data across systems

S

Salesforce

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Deep Salesforce integration for CRM data sync and sales process automation

E

Email Systems

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Integration with Outlook and Gmail for centralized email communication management

S

Slack

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Slack channel integration for team notifications and real-time collaboration alerts

Z

Zapier

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Zapier integration for connecting to hundreds of business applications and workflows

Implementation with AiDOOS

Outcome-based delivery with expert support

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

See how it works for your team

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Alternatives & Comparisons

Find the right fit for your needs

Capability Prokeep embed signage Amazon Simple Email… Talon.One
Customization Good Excellent Good Excellent
Ease of Use Excellent Good Good Good
Enterprise Features Excellent Excellent Excellent Excellent
Pricing Good Fair Excellent Fair
Integration Ecosystem Good Good Excellent Excellent
Mobile Experience Good Good Fair Good
AI & Analytics Good Good Fair Excellent
Quick Setup Excellent Good Good Good

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Frequently Asked Questions

How does Prokeep integrate with existing ERP systems?
Prokeep integrates with major ERP platforms including SAP, NetSuite, and Microsoft Dynamics through APIs and pre-built connectors. AiDOOS can manage the integration setup and optimization for seamless data flow.
What wholesale industries does Prokeep serve?
Prokeep serves numerous wholesale distribution sectors including HVAC, building materials, industrial supplies, food and beverage, and specialty products. The platform is purpose-built for wholesale business models.
How quickly can we see ROI from implementing Prokeep?
Most distributors report measurable improvements in order processing time and sales within the first 30-60 days. AiDOOS accelerates time-to-value through rapid deployment and team training.
Does Prokeep support mobile access?
Yes, Prokeep provides mobile applications enabling sales teams to access customer information and manage communications on-the-go from smartphones and tablets.
How does AiDOOS enhance Prokeep implementation?
AiDOOS provides expert integration services, change management, user training, and ongoing optimization to maximize adoption and ROI from your Prokeep investment.
Is Prokeep HIPAA or SOC 2 compliant?
While Prokeep implements enterprise-grade security, compliance certifications should be verified directly. AiDOOS can assess and implement additional governance controls if required.