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AI Copilot

Moveworks

Universal AI copilot that automates work and surfaces answers across all business applications

SOC2
ISO 27001
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Category
Software
Ideal For
Enterprises
Deployment
Cloud
Integrations
200++ Apps
Security
Enterprise-grade encryption, role-based access control, audit logging, data residency options
API Access
Yes - comprehensive REST API for custom integrations

About Moveworks

Moveworks is an AI-powered copilot platform designed to revolutionize enterprise operations by providing intelligent search and automation capabilities across all business applications. The platform acts as a unified interface for employees to instantly access information, resolve issues, and complete tasks without navigating between multiple systems. By leveraging advanced natural language processing and machine learning, Moveworks understands employee requests and intelligently routes them to appropriate systems or provides immediate answers. The solution significantly reduces IT helpdesk ticket volume, accelerates issue resolution, and improves employee productivity and satisfaction. Through AiDOOS marketplace integration, organizations can seamlessly deploy Moveworks at scale, enhance governance through centralized policy management, optimize cost allocation across departments, and leverage pre-built connectors for rapid deployment with minimal technical overhead. The platform's adaptive learning engine continuously improves response accuracy based on organizational usage patterns.

Challenges It Solves

  • Employees spend excessive time searching for information across disconnected business systems
  • IT helpdesk overwhelmed with repetitive password resets, access requests, and basic support inquiries
  • Lack of intelligent automation leads to prolonged resolution times and reduced employee satisfaction
  • Organizations struggle to provide consistent support experiences across multiple applications and departments
  • Manual IT processes drain resources and increase operational costs without improving service quality

Proven Results

64
Reduction in IT helpdesk ticket volume
48
Faster average resolution time for support requests
35
Increase in employee productivity and satisfaction scores

Key Features

Core capabilities at a glance

Intelligent Search & Retrieval

Find answers instantly across all business systems

Eliminates 80% of basic information lookup requests to IT

Autonomous Automation

Handle routine tasks without human intervention

Automates 60% of common IT service requests

Natural Language Understanding

Understands employee requests in everyday language

99%+ accuracy in intent recognition and routing

Multi-Application Integration

Unified access to all enterprise applications

Seamlessly connects to 200+ business systems

Adaptive Learning Engine

Continuously improves through organizational patterns

Response accuracy increases 15% quarterly

Analytics & Insights Dashboard

Track support metrics and identify optimization opportunities

Visibility into 500+ support metrics and KPIs

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Real-World Use Cases

See how organizations drive results

IT Service Desk Automation
Automate password resets, access provisioning, and account management requests. Reduce IT helpdesk workload and improve response times.
72
IT tickets reduced by 70% within six months
Employee Information Access
Employees instantly find HR policies, benefits information, company procedures, and organizational knowledge without submitting tickets.
58
Self-service resolution increased significantly
Software License & Asset Management
Automate software request workflows, license provisioning, and asset tracking across the organization.
45
Software procurement cycle reduced by 50%
Onboarding & Offboarding Automation
Streamline new employee onboarding and offboarding processes with automated provisioning and deprovisioning workflows.
68
Onboarding time reduced from days to hours
Compliance & Policy Distribution
Ensure employees quickly access compliance requirements, security policies, and regulatory updates through conversational search.
82
Policy acknowledgment completion increased

Integrations

Seamlessly connect with your tech ecosystem

S

Servicenow

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Native integration enables automated ticket creation, status updates, and knowledge base access through conversational interface

M

Microsoft Active Directory

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Seamless identity and access management integration for secure authentication and user provisioning

S

Slack

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Chat-based copilot deployment allows employees to get support directly within Slack conversations

M

Microsoft Teams

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Native Teams integration provides embedded AI copilot for enterprise search and automation

O

Okta

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Identity platform integration enabling secure multi-application access and single sign-on capabilities

J

Jira

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Development team integration for intelligent ticket routing, issue tracking, and project status queries

W

Workday

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HR system integration providing employee data access, benefits information, and payroll-related support

Z

Zendesk

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Customer support system integration for unified ticket management and knowledge base access

Implementation with AiDOOS

Outcome-based delivery with expert support

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

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Alternatives & Comparisons

Find the right fit for your needs

Capability Moveworks Google Cloud AutoML… Bria Pelco VideoXpert
Customization Excellent Excellent Good Good
Ease of Use Excellent Excellent Good Excellent
Enterprise Features Excellent Excellent Excellent Excellent
Pricing Fair Good Fair Good
Integration Ecosystem Excellent Excellent Good Good
Mobile Experience Good Good Good Good
AI & Analytics Excellent Excellent Fair Excellent
Quick Setup Good Excellent Good Good

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Frequently Asked Questions

How quickly can Moveworks be deployed in our organization?
Moveworks typically deploys in 4-8 weeks with AiDOOS marketplace support, including integration setup, user training, and policy configuration. Most organizations see immediate ROI through reduced helpdesk tickets.
Does Moveworks work with our existing IT systems?
Yes, Moveworks integrates with 200+ business applications including ServiceNow, Active Directory, Okta, Slack, and Teams. AiDOOS provides pre-built connectors and API access for custom integrations.
What security standards does Moveworks maintain?
Moveworks is SOC2 Type II and ISO 27001 certified with enterprise-grade encryption, role-based access control, and comprehensive audit logging. Data can be stored in your specified region.
How does Moveworks handle sensitive employee information?
The platform uses role-based access control to ensure employees only access information they're authorized to view. All data access is logged and auditable for compliance purposes.
Can Moveworks automate our specific business processes?
Yes, Moveworks supports custom automation workflows through its API and no-code workflow builder. AiDOOS marketplace integration enables rapid deployment and governance of custom automation at scale.
What kind of results can we expect from implementing Moveworks?
Typical results include 60-70% reduction in IT support tickets, 50%+ decrease in resolution time, and 25+ point improvement in employee satisfaction scores within the first year.