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Omnichannel Engagement

Local Measure Engage

Unified omnichannel platform for real-time customer engagement and actionable insights

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Category
Software
Ideal For
Retail Enterprises
Deployment
Cloud
Integrations
None+ Apps
Security
Data encryption, role-based access controls, compliance-ready architecture
API Access
Yes - comprehensive REST API for custom integrations

About Local Measure Engage

Local Measure Engage is an enterprise-grade omnichannel customer engagement platform that transforms how businesses connect with customers across physical and digital touchpoints. The platform integrates customer feedback collection, WiFi analytics, real-time engagement tools, and contact center capabilities into a unified ecosystem. Organizations leverage Local Measure to capture actionable customer insights, deliver hyper-personalized experiences, and optimize operational efficiency. The platform enables businesses to understand customer behavior patterns through WiFi analytics, gather qualitative feedback across channels, and activate engagement campaigns in real-time. With AiDOOS integration, enterprises gain enhanced deployment flexibility, streamlined governance across multiple locations, accelerated integration with existing systems, and scalable infrastructure that grows with customer demands. The platform particularly benefits multi-location businesses seeking to balance brand consistency with localized customer experience optimization.

Challenges It Solves

  • Fragmented customer data across multiple channels prevents unified engagement strategies
  • Limited visibility into in-store customer behavior and traffic patterns
  • Delayed feedback collection and analysis reduces ability to respond to customer needs
  • Disconnected contact center operations impede seamless omnichannel support
  • Lack of personalization at scale diminishes customer loyalty and repeat visits

Proven Results

64
Increased customer engagement rates across channels
48
Reduced response time to customer feedback
35
Higher customer retention and lifetime value

Key Features

Core capabilities at a glance

Omnichannel Feedback Management

Capture and analyze customer feedback across all touchpoints

Unified view of customer sentiment enabling data-driven decisions

WiFi Analytics & Insights

Track customer movement and behavior patterns in physical locations

Real-time traffic analytics inform store operations and marketing timing

Real-time Engagement Engine

Deliver personalized messages and offers instantly to customers

Immediate response capabilities increase conversion and satisfaction rates

Integrated Contact Center Solutions

Unified communication platform for omnichannel customer support

Streamlined agent workflows reduce handle time by up to 30%

Advanced Analytics Dashboard

Comprehensive reporting and KPI tracking across all channels

Actionable insights drive continuous improvement in customer experience

Location-Based Campaign Management

Execute targeted campaigns customized by geographic location

Localized messaging improves relevance and response rates significantly

Ready to implement Local Measure Engage for your organization?

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Real-World Use Cases

See how organizations drive results

Retail Store Experience Optimization
Retailers use Local Measure to analyze in-store traffic patterns, understand dwell times, and correlate WiFi connectivity with purchase behavior. Real-time feedback collection at point-of-sale enables immediate service recovery.
72
Improved store operations and customer satisfaction scores
Hospitality Guest Engagement
Hotels and hospitality venues capture guest feedback throughout their stay, analyze WiFi usage patterns, and deliver personalized services. Automated engagement campaigns enhance guest experience and increase positive reviews.
58
Increased online reputation and repeat bookings
Quick Service Restaurant Chain Management
QSR chains deploy Local Measure across locations to unify customer feedback, optimize staffing based on traffic analytics, and execute location-specific promotions. Contact center integration improves complaint resolution.
65
Reduced operational costs and enhanced brand consistency
Shopping Center Tenant Coordination
Shopping centers use the platform to aggregate tenant feedback, monitor visitor traffic, and coordinate cross-tenant marketing campaigns. Insights inform lease decisions and tenant mix optimization.
42
Enhanced visitor experience driving foot traffic growth
Event Venue Attendee Engagement
Large venues capture attendee feedback, monitor WiFi analytics for crowd patterns, and deliver real-time communications. Data informs future event planning and improves attendee satisfaction.
54
Better event outcomes and attendee loyalty

Integrations

Seamlessly connect with your tech ecosystem

S

Salesforce CRM

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Sync customer data and engagement history to unify customer profiles

M

Microsoft Teams

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Integrate contact center communications with team collaboration tools

S

Slack

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Real-time notifications and alerts for critical customer feedback and insights

Z

Zendesk

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Connect support ticketing with omnichannel engagement for seamless workflows

H

HubSpot

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Synchronize customer engagement data with marketing automation platform

G

Google Analytics

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Combine WiFi analytics with digital analytics for comprehensive behavior view

T

Tableau

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Advanced visualization and reporting of customer engagement metrics

A

AWS

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Cloud infrastructure integration for scalable deployment and data processing

Implementation with AiDOOS

Outcome-based delivery with expert support

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

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Alternatives & Comparisons

Find the right fit for your needs

Capability Local Measure Engage Lummy Launchmetrics IdealPath
Customization Good Excellent Excellent
Ease of Use Good Excellent Good Excellent
Enterprise Features Excellent Good Excellent Good
Pricing Fair Good Fair Good
Integration Ecosystem Good Good Excellent Excellent
Mobile Experience Good Fair Good Excellent
AI & Analytics Excellent Good Excellent Good
Quick Setup Good Excellent Good Excellent

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Frequently Asked Questions

How does Local Measure handle data from multiple store locations?
Local Measure aggregates and anonymizes data from all locations while maintaining location-level insights. AiDOOS deployment options ensure your data governance standards are met across all sites with centralized management and local compliance requirements.
Can Local Measure integrate with our existing CRM system?
Yes. Local Measure offers robust API access and pre-built connectors for major CRM platforms including Salesforce and HubSpot. AiDOOS can facilitate custom integration development ensuring seamless data flow with your specific technology stack.
What analytics capabilities does the platform provide?
The platform includes WiFi analytics for traffic patterns, customer feedback sentiment analysis, engagement campaign performance metrics, and contact center KPIs. Advanced dashboards provide actionable insights; AiDOOS helps optimize reporting frameworks for your specific business metrics.
How quickly can we deploy Local Measure across multiple locations?
Deployment timelines vary based on location count and integration complexity, typically 4-12 weeks. AiDOOS accelerates implementation through managed deployment services, ensuring consistent rollout and staff training across your entire network.
Does the platform support multi-language customer engagement?
Yes, Local Measure supports multiple languages for customer-facing feedback collection and engagement messaging. AiDOOS can enhance localization capabilities for specific regional requirements and cultural customization.
How does pricing scale with our business growth?
Pricing is typically based on location count, monthly transactions, and contact center seat requirements. Contact the Local Measure team for custom enterprise pricing. AiDOOS can help optimize your deployment to maximize value and control costs as you scale.