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Customer Experience

InMoment Experience Improvement (XI) Platform

Collect, analyze, and act on customer feedback to transform experience across every touchpoint

SOC2
1000+
ISO 27001
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Category
Software
Ideal For
Enterprises
Deployment
Cloud
Integrations
500++ Apps
Security
Role-based access control, data encryption, compliance with SOC2 and ISO 27001 standards
API Access
Yes, RESTful API for custom integrations and data extraction

About InMoment Experience Improvement (XI) Platform

InMoment XI Platform is the world's leading customer experience (CX) platform designed to help organizations systematically collect, analyze, and act on customer feedback across all touchpoints. The platform enables businesses to capture insights from surveys, reviews, social media, and direct interactions, then leverage advanced analytics to identify trends and drive meaningful improvements. InMoment empowers organizations to understand customer sentiment, predict churn, enhance loyalty, and optimize operations. By integrating InMoment with AiDOOS, enterprises gain access to expert implementation support, data governance consulting, and seamless integration with existing enterprise systems. AiDOOS enhances deployment timelines, ensures best-practice configuration, optimizes analytics dashboards for maximum ROI, and provides scalable talent resources for ongoing platform optimization and advanced use-case development.

Challenges It Solves

  • Organizations struggle to collect and unify customer feedback from fragmented sources
  • Businesses lack actionable insights to prioritize improvement initiatives effectively
  • Teams cannot track the impact of CX improvements on loyalty and revenue
  • Limited visibility into customer sentiment across departments and geographies

Proven Results

64
Increase in customer loyalty and retention metrics
48
Reduction in operational inefficiencies through data-driven changes
35
Faster time-to-insight and decision-making cycles

Key Features

Core capabilities at a glance

Unified Feedback Collection

Capture customer voice across all channels

Single platform for surveys, reviews, social, and direct feedback

Advanced Analytics & AI

Transform feedback into actionable intelligence

Automated sentiment analysis and trend identification

Real-time Dashboards

Monitor CX metrics as they happen

Executive visibility into customer experience performance

Closed-Loop Management

Drive action and accountability across teams

Track and measure impact of CX improvements

Predictive Analytics

Anticipate customer needs and churn risk

Proactive intervention to improve retention

Multi-language Support

Global reach with localized insights

Analyze customer feedback in 40+ languages

Ready to implement InMoment Experience Improvement (XI) Platform for your organization?

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Real-World Use Cases

See how organizations drive results

Retail & Hospitality Experience Optimization
Multi-location retailers and hospitality brands use InMoment to collect feedback from every customer touchpoint, identify service gaps, and drive consistent experience improvements across locations.
72
Increase in Net Promoter Score and customer satisfaction
Financial Services Customer Loyalty
Banks and financial institutions leverage InMoment to understand customer needs, predict churn risk, and develop targeted retention programs based on feedback insights.
58
Reduction in customer churn and increased lifetime value
Healthcare Patient Experience
Healthcare providers use InMoment to gather patient feedback, improve clinical and operational processes, and enhance overall patient satisfaction and outcomes.
65
Improvement in patient satisfaction and care quality scores
Technology & SaaS Product Management
Software companies use InMoment to collect user feedback, identify feature requests, and prioritize product improvements based on customer sentiment and usage data.
54
Faster product innovation and improved user adoption rates

Integrations

Seamlessly connect with your tech ecosystem

S

Salesforce

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Sync customer feedback and insights directly into Salesforce for integrated CRM workflows

M

Microsoft Dynamics 365

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Embed InMoment feedback data within Dynamics CRM for unified customer view

S

Slack

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Receive real-time alerts and feedback summaries directly in Slack channels

T

Tableau

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Connect InMoment data to Tableau for advanced visualization and business intelligence

P

Power BI

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Integrate InMoment analytics with Power BI dashboards for comprehensive reporting

G

Google Analytics

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Correlate customer feedback with website behavior and user journey analytics

Z

Zendesk

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Link customer support tickets with feedback data for holistic view of customer interactions

H

HubSpot

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Connect InMoment feedback to HubSpot marketing and sales workflows

Implementation with AiDOOS

Outcome-based delivery with expert support

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

See how it works for your team

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Alternatives & Comparisons

Find the right fit for your needs

Capability InMoment Experience Improvement (XI) Platform Articoolo Open Voice OS Jetware
Customization Excellent Good Excellent Good
Ease of Use Good Excellent Good Excellent
Enterprise Features Excellent Fair Good Good
Pricing Fair Good Excellent Fair
Integration Ecosystem Excellent Good Good Good
Mobile Experience Good Good Fair Fair
AI & Analytics Excellent Excellent Good Fair
Quick Setup Good Excellent Good Excellent

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Frequently Asked Questions

What types of customer feedback can InMoment collect?
InMoment collects feedback from surveys, online reviews, social media, email, chat, phone recordings, and direct customer interactions. The platform unifies all these sources into a single analytics engine.
How does InMoment's AI analyze customer sentiment?
InMoment uses natural language processing and machine learning to automatically analyze customer feedback for sentiment, themes, and drivers of satisfaction. The AI learns from your data to provide increasingly accurate insights over time.
Can InMoment integrate with our existing CRM and business systems?
Yes, InMoment offers 500+ pre-built integrations and RESTful APIs for custom connections. AiDOOS can assist with seamless integration planning and ensuring your existing enterprise systems work cohesively with InMoment.
How does the closed-loop management feature work?
Closed-loop management enables you to assign feedback-driven action items to teams, track resolution, and measure impact on future customer satisfaction. This creates accountability and demonstrates ROI of CX initiatives.
What support does AiDOOS provide for InMoment implementation?
AiDOOS offers implementation consulting, data governance planning, dashboard optimization, integration support, and ongoing platform optimization services to maximize ROI and scalability.
Is InMoment suitable for multi-language and global operations?
Yes, InMoment supports feedback analysis in 40+ languages and is designed for global enterprises with multiple locations, regions, and customer bases.