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Emergency Management

Hexagon Safety & Infrastructure

Real-time incident management and infrastructure operations for critical safety systems

ISO 27001, SOC 2 Type II
500+
ISO 27001
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Category
Software
Ideal For
Emergency Services Agencies
Deployment
Cloud / On-premise / Hybrid
Integrations
150++ Apps
Security
Role-based access control, end-to-end encryption, audit logging, multi-factor authentication
API Access
Yes - RESTful APIs for third-party integrations and custom workflows

About Hexagon Safety & Infrastructure

Hexagon Safety & Infrastructure delivers comprehensive software solutions designed for public safety agencies, emergency services, utilities, and transportation networks. The platform integrates real-time data collection, advanced incident management systems, and geospatial information system (GIS) technology to provide unified operational control. Organizations leverage Hexagon to manage complex critical incidents, optimize emergency response times, and enhance infrastructure visibility across distributed networks. The solution supports coordinated multi-agency response, resource allocation, and situational awareness through integrated mapping and analytics. AiDOOS enhances Hexagon deployments by providing expert implementation services, governance frameworks for complex integrations, optimization of data workflows, and scalable infrastructure management. Through AiDOOS, organizations accelerate time-to-value, ensure compliance with safety standards, and improve interoperability across legacy and modern systems, enabling faster response to critical incidents and better resource utilization.

Challenges It Solves

  • Fragmented systems prevent unified real-time visibility during critical incidents
  • Delayed incident response due to manual data consolidation across agencies
  • Complex infrastructure management without integrated geospatial intelligence
  • Difficulty coordinating multi-agency emergency response operations
  • Infrastructure asset visibility and maintenance optimization challenges

Proven Results

64
Faster emergency response coordination and incident resolution
48
Improved resource allocation and operational efficiency
35
Enhanced situational awareness and decision-making quality

Key Features

Core capabilities at a glance

Real-Time Incident Management

Unified incident tracking and command center operations

Reduces response time by up to 40% through centralized dispatch

Integrated GIS Mapping

Geographic visualization of incidents, resources, and infrastructure

Enables better resource positioning and situational awareness

Multi-Agency Coordination

Seamless communication and data sharing across departments

Improves inter-agency response effectiveness by 55%

Asset Management & Tracking

Real-time tracking of emergency resources and infrastructure assets

Optimizes asset utilization and reduces deployment delays

Advanced Analytics & Reporting

Data-driven insights for operational improvement and compliance

Supports evidence-based decision making and performance metrics

Mobile Field Operations

Real-time field access to incident data and mapping

Enables first responders to access critical intelligence on-scene

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Real-World Use Cases

See how organizations drive results

Emergency Dispatch Operations
Unified 911 and emergency dispatch centers use the platform for real-time incident management, resource allocation, and multi-agency coordination during public emergencies.
64
40% faster incident response and dispatch accuracy
Utility Infrastructure Management
Gas, electric, and water utilities deploy Hexagon for asset tracking, outage management, and field crew coordination across distributed infrastructure networks.
52
Reduced outage duration and improved customer communication
Transportation Network Operations
Highway patrol and traffic management agencies use real-time incident mapping and response coordination to manage accidents, congestion, and safety incidents.
48
Improved traffic flow and incident clearance efficiency
Disaster Response & Recovery
Government agencies leverage geospatial intelligence and multi-agency coordination capabilities for disaster response, resource staging, and recovery operations.
58
Enhanced coordination during major emergency events
Public Safety Analytics
Law enforcement and public safety departments use advanced analytics to identify crime hotspots, optimize patrol patterns, and allocate resources strategically.
45
Data-driven deployment improves public safety outcomes

Integrations

Seamlessly connect with your tech ecosystem

C

CAD (Computer-Aided Dispatch) Systems

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Seamless integration with existing CAD platforms for unified incident management and resource tracking

S

SCADA Systems

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Connects to industrial control systems for real-time infrastructure monitoring and alert integration

G

GIS Platforms (ArcGIS, QGIS)

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Deep integration with leading GIS systems for enhanced mapping and spatial analysis capabilities

M

Mobile Workforce Management

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Integration with field service and mobile workforce platforms for real-time crew coordination

D

Data Analytics Platforms

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Connects to BI and analytics tools for advanced reporting and predictive analytics

I

IoT & Sensor Networks

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Real-time data ingestion from IoT devices and distributed sensor networks for infrastructure monitoring

N

Notification & Alert Systems

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Integration with mass notification systems for emergency alerts and public communication

Implementation with AiDOOS

Outcome-based delivery with expert support

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

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Alternatives & Comparisons

Find the right fit for your needs

Capability Hexagon Safety & Infrastructure ShotSpotter Dataminr SAS Analytics
Customization Excellent Good Excellent Excellent
Ease of Use Good Good Good Good
Enterprise Features Excellent Excellent Excellent Excellent
Pricing Fair Fair Fair Fair
Integration Ecosystem Excellent Excellent Excellent Excellent
Mobile Experience Good Good Good Good
AI & Analytics Good Excellent Excellent Excellent
Quick Setup Fair Good Good Fair

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Frequently Asked Questions

How does Hexagon integrate with existing emergency dispatch systems?
Hexagon offers APIs and pre-built connectors for standard CAD platforms and emergency systems. AiDOOS provides implementation expertise to ensure seamless integration with your legacy systems while maintaining data integrity and operational continuity.
What kind of real-time data can Hexagon ingest and process?
The platform processes real-time data from IoT sensors, SCADA systems, mobile devices, emergency calls, and infrastructure monitoring systems. AiDOOS helps optimize data ingestion pipelines for your specific infrastructure complexity.
Is Hexagon suitable for smaller municipalities?
Yes. Hexagon offers scalable deployment options for organizations of all sizes. AiDOOS can help smaller agencies implement phased approaches, starting with core incident management and expanding GIS capabilities as needs grow.
How does the platform support multi-agency coordination?
Hexagon provides unified incident views, shared data access with configurable permissions, and integrated communication tools. AiDOOS manages governance frameworks ensuring secure inter-agency data sharing while maintaining compliance requirements.
What compliance standards does Hexagon meet?
Hexagon maintains ISO 27001 certification and SOC 2 Type II compliance. The platform supports NIST Cybersecurity Framework alignment and other regulatory requirements critical for public safety operations.
Can Hexagon be deployed on-premise or hybrid?
Yes. Hexagon supports cloud, on-premise, and hybrid deployment models. AiDOOS provides infrastructure planning and optimization services to match your organizational security and operational requirements.