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Conversational AI

GL Conversational AI platform

Unified RPA and Conversational AI platform for enterprise process automation and intelligent customer engagement

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Category
Software
Ideal For
Enterprises
Deployment
Cloud / Hybrid
Integrations
None+ Apps
Security
Enterprise-grade security with role-based access control, data encryption, audit logging
API Access
Yes - RESTful APIs for third-party integrations and custom workflow development

About GL Conversational AI platform

The Graphlogic Conversational AI Platform is an enterprise-grade solution that seamlessly integrates Robotic Process Automation (RPA) with advanced Conversational AI capabilities powered by Natural Language Understanding (NLU) technology. The platform enables organizations to automate repetitive manual tasks, reduce operational costs, and enhance customer engagement through intelligent chatbots and virtual assistants. By combining RPA's task automation with conversational interfaces, businesses can create end-to-end intelligent workflows that handle complex, multi-step processes without human intervention. The platform supports intelligent document processing, customer query resolution, and backend process automation. AiDOOS enhances deployment through managed infrastructure, governance frameworks, and pre-built integrations that accelerate time-to-value while ensuring scalability across enterprise environments.

Challenges It Solves

  • Manual and repetitive business processes consuming significant operational resources
  • Limited ability to scale customer support without proportional cost increases
  • Difficulty integrating conversational interfaces with backend automation systems
  • High training costs and time-to-productivity for implementing automation solutions
  • Inability to handle complex, multi-step processes with traditional chatbots

Proven Results

64
Reduction in process execution time and operational overhead
48
Improvement in customer satisfaction through faster query resolution
35
Decrease in manual intervention and associated labor costs

Key Features

Core capabilities at a glance

Advanced Natural Language Understanding

Understand and process customer intent with contextual accuracy

Handles complex queries with 90%+ accuracy in intent recognition

Seamless RPA Integration

Connect conversational AI with backend process automation

Execute multi-step workflows without human handoffs or delays

Intelligent Document Processing

Extract and process data from unstructured documents automatically

Process 10x more documents daily with minimal errors

Multi-Channel Deployment

Deploy conversational agents across web, mobile, and messaging platforms

Reach customers on their preferred communication channels

Workflow Orchestration

Design and manage complex automated business processes visually

Reduce development time by 60% with low-code/no-code design

Analytics and Monitoring

Track performance metrics and optimize automation outcomes

Real-time visibility into process efficiency and bot performance

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Real-World Use Cases

See how organizations drive results

Customer Service Automation
Deploy intelligent chatbots to handle customer inquiries 24/7, resolve common issues, and escalate complex cases to human agents. Reduce support ticket volume and improve response times significantly.
72
70% reduction in support ticket resolution time
Claims Processing
Automate insurance and claims processing workflows by extracting information from documents, validating data, and routing claims through approval workflows without manual intervention.
58
Process claims 80% faster with higher accuracy rates
Loan and Credit Application Processing
Streamline financial services operations by automating document verification, credit checks, and application approvals through conversational interfaces and backend RPA processes.
65
Reduce application processing time from weeks to days
Employee Onboarding
Automate employee onboarding processes through conversational guidance, automated document collection, system provisioning, and policy acknowledgment workflows.
52
Complete onboarding 50% faster with improved employee experience
Order Management and Fulfillment
Integrate conversational interfaces with order processing systems to enable customers to place orders, track shipments, and manage returns through intelligent automation.
68
Achieve 95%+ order accuracy with faster fulfillment cycles

Integrations

Seamlessly connect with your tech ecosystem

S

Salesforce

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Integrate with Salesforce CRM to automate lead scoring, customer updates, and sales process workflows based on conversational interactions

S

SAP

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Connect to SAP ERP systems for automated order processing, inventory management, and financial transaction handling

M

Microsoft Teams

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Deploy conversational agents directly in Microsoft Teams for enterprise communication and workflow automation

S

Slack

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Integrate with Slack to enable process automation and bot-driven workflows within team collaboration channels

S

ServiceNow

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Connect to ServiceNow ITSM platform for automated incident management, ticket routing, and knowledge base integration

W

Workday

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Integrate with Workday HCM systems for automated HR processes, employee queries, and workforce management

O

Oracle Database

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Access and manipulate Oracle databases for backend process automation and data-driven decision making

A

Azure & AWS

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Deploy on cloud infrastructure with native integrations for scalable, reliable automation platform operations

Implementation with AiDOOS

Outcome-based delivery with expert support

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

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Alternatives & Comparisons

Find the right fit for your needs

Capability GL Conversational AI platform Blogify CRM Bot MLKit
Customization Excellent Good Excellent Excellent
Ease of Use Good Excellent Good Excellent
Enterprise Features Excellent Good Excellent Good
Pricing Fair Good Fair Good
Integration Ecosystem Excellent Good Excellent Good
Mobile Experience Good Fair Good Excellent
AI & Analytics Excellent Excellent Excellent Excellent
Quick Setup Good Excellent Good Excellent

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Frequently Asked Questions

How does Graphlogic differ from standard chatbot platforms?
Graphlogic uniquely combines conversational AI with RPA capabilities, enabling bots to not only understand customer intent but also execute complex backend processes. This integration eliminates handoffs between systems and creates truly end-to-end automated workflows, unlike standalone chatbot solutions.
What is the typical implementation timeline for enterprise deployments?
Implementation timelines vary based on process complexity and integration requirements, typically ranging from 2-6 months. AiDOOS accelerates deployment through pre-built templates, managed infrastructure, and dedicated implementation support, often reducing time-to-value by 40%.
Can the platform handle multiple languages in conversational interactions?
Yes, the Graphlogic platform supports multilingual NLU capabilities, enabling organizations to deploy conversational agents across global markets while maintaining contextual understanding and processing accuracy.
How does AiDOOS enhance scalability for growing automation initiatives?
AiDOOS provides cloud-based infrastructure with auto-scaling capabilities, enabling organizations to grow from automating single processes to enterprise-wide automation programs without infrastructure investment or operational constraints.
What training is required for business teams to use the platform?
The platform features low-code/no-code workflow design interfaces requiring minimal technical training. AiDOOS includes comprehensive training programs and ongoing support to ensure rapid user adoption and process optimization.
How are conversation histories and data handled for compliance?
Graphlogic implements role-based access controls, encryption, and audit logging to ensure conversation data complies with regulatory requirements. AiDOOS provides governance frameworks and compliance dashboards for monitoring data handling practices.