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Automatic Speech Recognition

Curo Speech

Enterprise-grade ASR and multimodal AI for seamless customer conversations on Genesys

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Category
Software
Ideal For
Contact Centers
Deployment
Cloud
Integrations
None+ Apps
Security
Enterprise-grade encryption, role-based access control, compliance-ready architecture
API Access
Yes - Native Genesys platform API integration

About Curo Speech

Curo Speech is an advanced Automatic Speech Recognition (ASR) and multimodal interface solution purpose-built for the Genesys platform. It leverages cutting-edge speech, language, and AI technologies to enable natural, seamless customer interactions across multiple channels. The solution transforms traditional contact center operations by allowing agents and customers to communicate through voice and text interfaces simultaneously, creating a unified omnichannel experience. Curo Speech understands context, intent, and nuance in real-time conversations, enabling faster issue resolution and improved customer satisfaction. When deployed through AiDOOS, organizations gain enhanced governance capabilities, optimized scaling for high-volume interactions, and streamlined integration with existing Genesys ecosystems. AiDOOS enables rapid deployment, continuous optimization of speech models, and enterprise-grade compliance management, allowing organizations to scale ASR capabilities without managing complex infrastructure.

Challenges It Solves

  • Traditional IVR systems create frustrating customer experiences with rigid menu navigation
  • Speech recognition accuracy issues lead to customer transfers and longer handle times
  • Multichannel customer interactions lack context and consistency across voice and digital
  • Contact centers struggle to extract actionable insights from unstructured voice conversations

Proven Results

64
Improvement in customer satisfaction through natural speech interaction
48
Reduction in average handle time with accurate speech understanding
35
Decrease in customer transfers to live agents via first-contact resolution

Key Features

Core capabilities at a glance

Advanced Automatic Speech Recognition

Enterprise-grade accuracy with industry-specific language models

Achieves 95%+ accuracy across diverse accents and contexts

Multimodal Interface

Seamless voice and text interaction in unified experience

Enable customers to switch between channels mid-conversation

Real-Time Intent Recognition

AI-powered understanding of customer needs and sentiment

Route and resolve issues 40% faster with contextual awareness

Native Genesys Integration

Deep platform integration for unified customer journey

Eliminate data silos and enable comprehensive customer insights

Conversational AI Engine

Natural language processing for human-like interactions

Reduce scripted interactions and improve customer engagement

Ready to implement Curo Speech for your organization?

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Real-World Use Cases

See how organizations drive results

Intelligent IVR Replacement
Replace traditional menu-driven IVR with natural speech-based routing. Customers describe their needs in natural language, and Curo Speech routes them to appropriate departments or self-service options.
64
Reduce call abandonment rates by 40%
Quality Assurance and Compliance Monitoring
Automatically transcribe and analyze agent-customer interactions for compliance, sentiment analysis, and quality metrics. Identify coaching opportunities and ensure regulatory adherence.
52
Cut QA review time by 60% through automation
Omnichannel Customer Support
Enable customers to initiate conversations via phone and continue seamlessly via chat or email. Maintain context and conversation history across all touchpoints.
71
Increase customer satisfaction by 35 percentage points
Self-Service Voice Automation
Deploy conversational voice bots for routine inquiries like account balance, order status, and appointment scheduling without agent intervention.
48
Handle 55% of inbound calls without agent

Integrations

Seamlessly connect with your tech ecosystem

G

Genesys Cloud

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Native integration for unified customer interaction management and real-time analytics

G

Genesys Predictive Engagement

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Combine speech intelligence with predictive analytics for proactive customer outreach

S

Salesforce

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Sync customer context and interaction data for comprehensive CRM insights

M

Microsoft Teams

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Embed voice and chat capabilities within Teams for unified collaboration

A

Amazon Connect

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Optional integration for hybrid cloud contact center deployments

Z

Zendesk

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Synchronize support tickets and customer interactions across platforms

Implementation with AiDOOS

Outcome-based delivery with expert support

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

See how it works for your team

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Alternatives & Comparisons

Find the right fit for your needs

Capability Curo Speech Stack Overflow for … Recombee FaceSwapLab
Customization Excellent Good Excellent Good
Ease of Use Good Excellent Good Excellent
Enterprise Features Excellent Excellent Excellent Good
Pricing Fair Fair Good Fair
Integration Ecosystem Excellent Good Excellent Good
Mobile Experience Good Good Good Fair
AI & Analytics Excellent Good Excellent Excellent
Quick Setup Good Excellent Good Excellent

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Frequently Asked Questions

How does Curo Speech integrate with existing Genesys deployments?
Curo Speech integrates natively with Genesys Cloud and on-premise systems through APIs. AiDOOS simplifies deployment by handling configuration, ongoing optimization, and platform governance, reducing implementation time from months to weeks.
What languages does Curo Speech support?
Curo Speech supports 40+ languages and dialects with industry-specific language models for healthcare, finance, retail, and telecommunications. Additional languages can be configured through AiDOOS.
How accurate is the speech recognition?
Curo Speech achieves 95%+ accuracy in standard business environments. Accuracy improves with domain-specific training. AiDOOS continuously optimizes models based on your organization's interactions.
Can Curo Speech handle multiple speakers and background noise?
Yes, the advanced audio processing handles multiple speakers, background noise, accents, and speech variations. It's optimized for real contact center environments with diverse acoustic conditions.
What is the typical deployment timeline?
With AiDOOS, deployment typically takes 2-4 weeks for standard implementations. Complex customizations may extend this. AiDOOS provides managed deployment and ongoing optimization to accelerate time-to-value.
How does AiDOOS enhance Curo Speech deployment?
AiDOOS provides managed infrastructure, continuous model optimization, compliance governance, and usage scaling. Organizations avoid managing complex AI infrastructure while gaining enterprise-grade reliability and performance optimization.