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Conversation Intelligence

CTM

Transform business conversations into actionable insights and revenue growth.

100000+
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Category
Marketing
Ideal For
SMBs
Deployment
Cloud
Integrations
50++ Apps
Security
Data encryption, role-based access control, compliance-ready architecture
API Access
Yes - comprehensive API for custom integrations

About CTM

CTM is a conversation intelligence platform that captures, analyzes, and leverages business communications to drive growth. The platform automatically records, transcribes, and analyzes customer conversations across multiple channels—calls, emails, meetings, and chats—extracting actionable insights that empower teams to improve customer interactions and close more deals. CTM's AI-powered technology identifies conversation patterns, flags coaching opportunities, and surfaces best practices from top performers. Trusted by over 100,000 users worldwide, including enterprise brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM transforms unstructured conversation data into structured intelligence. When deployed through AiDOOS, CTM integration is streamlined with enhanced governance, automated scaling, and optimized data flow—enabling organizations to implement conversation intelligence at enterprise scale without infrastructure complexity. The platform integrates seamlessly with CRM systems, sales tools, and communication platforms, making it easier to embed insights into existing workflows.

Challenges It Solves

  • Lost insights from customer conversations that could improve sales and marketing strategies
  • Inability to identify best practices and coaching opportunities from top performers
  • Incomplete customer data scattered across multiple communication channels
  • Manual analysis of calls and meetings consuming excessive time and resources
  • Poor visibility into customer sentiment and conversation quality across teams

Proven Results

64
Improved sales team performance and coaching effectiveness
48
Faster identification of customer needs and pain points
35
Increased deal closure rates through conversation insights

Key Features

Core capabilities at a glance

Automatic Call Recording & Transcription

Capture every conversation automatically

Never miss critical customer insights or important details

AI-Powered Conversation Analysis

Extract meaningful patterns and insights

Identify coaching needs and best practices instantly

Real-Time Alerts & Prompts

Guide teams during live conversations

Improve deal outcomes with in-the-moment coaching

Multi-Channel Integration

Unified view across all communication channels

Comprehensive customer conversation history in one platform

Custom Scorecards & Metrics

Define success on your own terms

Track performance against company-specific KPIs

Team Collaboration & Sharing

Share insights across departments

Enable collective learning from customer interactions

Ready to implement CTM for your organization?

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Real-World Use Cases

See how organizations drive results

Sales Team Coaching & Development
Sales leaders use CTM to analyze calls, identify gaps in technique, and coach reps on proven approaches from top performers. Automated insights highlight objection handling, discovery questions, and closing strategies.
68
Enhanced rep performance and improved win rates
Customer Service Quality Assurance
Customer service teams leverage CTM to monitor call quality, ensure consistent service standards, and identify customer satisfaction drivers. Real-time alerts help agents deliver better experiences.
52
Higher customer satisfaction and reduced churn
Marketing Intelligence & Insights
Marketing teams extract customer feedback and sentiment from conversations to inform campaign strategy, messaging, and content development. Conversation data becomes a rich input for market insights.
71
Data-driven marketing strategies with customer validation
Compliance & Risk Management
Organizations use CTM to maintain audit trails of customer interactions, ensure regulatory compliance, and identify potential compliance risks in real-time across the organization.
45
Reduced compliance violations and audit exposure
Sales Enablement & Best Practice Distribution
Extract winning sales techniques from top performers and distribute them as training materials, call libraries, and coaching resources across the entire sales organization.
59
Standardized best practices across all team members

Integrations

Seamlessly connect with your tech ecosystem

S

Salesforce

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Direct integration with Salesforce CRM to embed conversation insights, deal scoring, and coaching recommendations into opportunity records

M

Microsoft Teams

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Capture and analyze Teams meetings and calls with automatic transcription and real-time insights during conversations

Z

Zoom

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Seamless integration for Zoom meeting recording, transcription, and post-meeting AI analysis

G

Google Meet

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Integration for Google Meet call recording and analysis with automatic speaker identification

S

Slack

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Share conversation insights, clips, and coaching recommendations directly within Slack workflows

H

HubSpot

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Connect to HubSpot CRM to enhance contact records with conversation data and engagement insights

G

Gong

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Complementary competitor integration for teams using multiple conversation intelligence tools

O

Outreach

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Integration with Outreach sales engagement platform for coordinated conversation and activity tracking

Virtual Delivery Center · A new delivery category

A Virtual Delivery Center for CTM

Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.

  • Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
  • Refundable on unused Delivery Units, anytime — no questions asked
  • Re-delivery guarantee on acceptance miss
  • Pre-flight delivery sizing — you see the plan before you commit
Get a delivery plan for CTM What’s a Virtual Delivery Center?

How a Virtual Delivery Center delivers CTM

Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

See how it works for your team

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Alternatives & Comparisons

Find the right fit for your needs

Capability CTM The Researcher Work… Atomic Mail Sender Gencraft
Customization Good Good Excellent Excellent
Ease of Use Excellent Good Good Excellent
Enterprise Features Excellent Excellent Good Good
Pricing Good Fair Fair Fair
Integration Ecosystem Excellent Good Good Good
Mobile Experience Good Fair Fair Fair
AI & Analytics Excellent Good Good Excellent
Quick Setup Excellent Good Good Excellent

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Frequently Asked Questions

What types of conversations does CTM capture and analyze?
CTM captures phone calls, video meetings (Zoom, Teams, Google Meet), emails, and chat communications. It automatically transcribes and analyzes all interactions to extract insights without manual effort.
How does CTM ensure compliance with call recording regulations?
CTM includes built-in compliance features and respects jurisdictional requirements for recording consent. Organizations retain full control over recording policies and can configure settings by region or department.
Can CTM integrate with our existing CRM and sales tools?
Yes, CTM integrates with major platforms including Salesforce, HubSpot, Outreach, and many others. Through AiDOOS, additional custom integrations can be configured quickly to match your specific tech stack.
How quickly can we see ROI from implementing CTM?
Most organizations see measurable improvements within 30-60 days as teams begin acting on coaching insights. Full ROI typically materializes within 90-180 days as best practices compound across the organization.
What happens to our conversation data?
Your conversation data remains secure and under your control. CTM processes data according to your configuration, with options for data retention, deletion, and geographic storage. AiDOOS ensures governance policies are consistently applied.
How does CTM's AI improve over time?
CTM's AI models learn from your organization's successful conversations and outcomes. The more you use the platform, the more tailored insights become to your specific business, industry, and communication style.

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