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Conversational AI

Quiq

Enterprise conversational AI platform automating customer engagement across eCommerce channels

SOC 2
500+
ISO 27001
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Category
Software
Ideal For
eCommerce Retailers
Deployment
Cloud
Integrations
100++ Apps
Security
End-to-end encryption, role-based access control, data residency options, audit logging
API Access
Yes - RESTful API with webhook support for custom integrations

About Quiq

Quiq is an enterprise-grade conversational automation platform purpose-built for eCommerce brands seeking to scale customer engagement without proportional growth in support costs. The platform combines intelligent chatbots, AI-driven recommendations, and omnichannel orchestration to handle customer inquiries, product recommendations, and order management across web, mobile, and messaging channels. Quiq enables retailers to automate 60-70% of routine customer interactions while maintaining personalized experiences that drive conversion and loyalty. The platform leverages natural language processing to understand customer intent and context, enabling human-like conversations that resolve issues quickly. AiDOOS enhances Quiq deployment through streamlined marketplace governance, pre-built integration connectors for major eCommerce platforms, performance optimization across global CDNs, and scalable infrastructure supporting millions of concurrent conversations. Organizations leverage AiDOOS to reduce implementation timelines, ensure compliance monitoring, and maintain multi-tenant operational efficiency across distributed teams.

Challenges It Solves

  • Customer support teams overwhelmed by repetitive FAQ inquiries and basic product questions
  • Inability to provide 24/7 support coverage without significant staffing increases
  • Lost sales opportunities due to slow response times during peak shopping periods
  • Fragmented customer experiences across chat, email, SMS, and social channels
  • Difficulty scaling personalized recommendations and engagement during high-traffic events

Proven Results

64
Reduction in support ticket volume through automation
48
Increase in customer satisfaction scores and CSAT
35
Improvement in average order value through AI recommendations

Key Features

Core capabilities at a glance

Intelligent Chatbots

AI-powered conversations that resolve customer inquiries naturally

Handles 60-70% of support interactions autonomously

Omnichannel Orchestration

Unified customer experiences across web, mobile, messaging, and social

Single platform manages conversations across 10+ channels

AI-Driven Product Recommendations

Personalized suggestions that increase basket size and conversion

35% average increase in order value per transaction

Contextual Conversation Memory

Maintains conversation history for seamless handoffs and personalization

Enables 90%+ first-contact resolution rates

Real-Time Agent Escalation

Seamless handoff to human agents with full conversation context

Reduces resolution time by 50% compared to traditional systems

Advanced Analytics & Reporting

Deep insights into conversation performance and customer behavior

Identifies optimization opportunities improving efficiency by 25%

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Real-World Use Cases

See how organizations drive results

Order Status & Tracking Automation
Customers inquire about order status, shipping details, and tracking information through chat. Quiq automates these interactions by integrating with order management systems and providing real-time updates without agent involvement.
72
72% of tracking inquiries resolved by AI automatically
Product Discovery & Recommendation
Shoppers receive personalized product recommendations based on browsing history, purchase patterns, and seasonal trends. The AI understands customer preferences and suggests relevant items that increase purchase likelihood.
58
58% of recommended products purchased within session
Returns & Refund Processing
Customers initiate return requests and refund inquiries through conversational interfaces. Quiq automates eligibility verification, label generation, and status updates while escalating complex cases to specialists.
81
81% of return requests processed without agent touch
Pre-Purchase Support & FAQ Resolution
Prospective customers ask questions about shipping, warranties, sizing, and policies before purchasing. Quiq provides instant answers from knowledge bases, reducing friction in the buying journey.
68
68% conversion rate improvement for FAQ-inquirers
Loyalty Program Management
Customers check loyalty points, redeem rewards, and inquire about membership benefits. Quiq integrates with loyalty platforms to provide account details and streamline redemption processes.
55
55% increase in loyalty program engagement metrics

Integrations

Seamlessly connect with your tech ecosystem

S

Shopify

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Native integration enabling order lookup, product catalog sync, and customer data access for personalized conversations

M

Magento

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Deep integration supporting real-time inventory, order status, and customer account information across stores

S

SAP Commerce Cloud

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Enterprise-grade integration for order management, customer profiles, and backend system synchronization

S

Salesforce

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CRM integration for customer context, case management, and agent workspace unification

Z

Zendesk

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Support platform integration enabling ticket creation, agent escalation, and knowledge base utilization

F

Facebook Messenger

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Social channel integration allowing customers to engage through native messaging platform

W

WhatsApp Business

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Messaging integration supporting conversational commerce and customer support via WhatsApp

G

Google Analytics

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Analytics integration tracking conversation metrics, user journeys, and attribution to business outcomes

Implementation with AiDOOS

Outcome-based delivery with expert support

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

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Alternatives & Comparisons

Find the right fit for your needs

Capability Quiq Assisterr HPE Ezmeral Softwar… SyntheticAIdata
Customization Excellent Good Excellent Excellent
Ease of Use Good Excellent Good Good
Enterprise Features Excellent Good Excellent Excellent
Pricing Good Fair Fair Fair
Integration Ecosystem Excellent Good Excellent Good
Mobile Experience Excellent Fair Fair Fair
AI & Analytics Excellent Excellent Excellent Excellent
Quick Setup Good Excellent Good Good

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Frequently Asked Questions

How does Quiq handle sensitive customer data like payment information?
Quiq never stores payment data. The platform integrates securely with payment gateways and order systems, maintaining PCI compliance. All data transmission uses TLS encryption, and access is controlled via role-based permissions. AiDOOS provides additional compliance monitoring and audit trails.
What languages does Quiq support?
Quiq supports 50+ languages including English, Spanish, French, German, Mandarin, Japanese, and Arabic. The AI maintains context and nuance across languages, enabling truly global customer engagement.
How long does implementation typically take?
Most deployments launch in 4-8 weeks depending on complexity. AiDOOS marketplace accelerates implementation through pre-built connectors, templates, and integration best practices. Simple implementations can go live in 2-3 weeks.
Can Quiq integrate with legacy systems and custom platforms?
Yes. Quiq provides REST APIs, webhooks, and middleware integrations supporting custom systems. AiDOOS marketplace offers integration consulting and custom connector development for complex technical requirements.
How does Quiq ensure conversation quality and accuracy?
Quiq uses continuous machine learning with feedback loops from agent escalations and customer ratings. Regular model training, human review, and A/B testing optimize conversation quality. Analytics dashboards identify accuracy gaps requiring attention.
What happens if Quiq cannot answer a customer question?
Quiq seamlessly escalates to human agents with full conversation context, ensuring continuity. The platform routes to the most qualified agent based on skill tags and availability. Customers experience no friction during handoff.