Who is Percona?

Percona is a respected thought leader in the open source community. We provide services and software for MySQL, MongoDB, PostgreSQL and Maria DB to open source users globally.

Percona is remote-first and globally dispersed; in almost 50 countries. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more. 

Discover what it means to work with some of the smartest people in the industry, who also know how to have fun and are always willing to lend a helping hand. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.

The Percona Support Team…

Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures. 

What you’ll be doing…

Percona is joining forces with the Linux Foundation to support the Valkey project and offer a true open-source Redis alternative. If you are passionate about all things Redis/Valkey, love helping customers succeed, and want to play a critical role in evolving technical support for open-source databases, Percona's Redis/Valkey Support Engineer position was made for you.

You’ll be teaming up with some of the most well-known open-source database experts in the industry who are even better teammates, friends and mentors. Whilst evolving Percona’s in-house knowledge of Valkey, you’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine… with databases.

This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.

Your main responsibility will be helping our customers’ DBA teams when they need expert assistance.  You’ll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice. For more serious and production-impacting issues, you’ll perform screen-sharing sessions to help them quickly navigate and resolve issues.

When you’re not fixing things, you’ll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer-facing knowledge base for more frequently seen issues, and hosting webinars amongst other things.

This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.

You’ll stand out if you have the following:

• Good knowledge of Redis/Valkey and related technologies on Linux, including:

• All aspects of configuration and best practices

• Performance tuningBackup solutions

• Maintaining clusters and replication environments

• Detailed understanding of monitoring requirements

• Demonstrable experience in administering Linux-based systems

• Knowledge about environments such as VMWare, Docker and/or Kubernetes

• Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)

• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues

• Enthused to expand your skill set with new technologies as the industry continues to evolve

• Availability to travel for the occasional team meetings, conferences and customer visits

• Experience working with customers in English

What Will Make you Stand Out:

• DBA experience with MySQL, MongoDB, or PostgreSQL

• Percona Monitoring Plugins and other monitoring tools

• Percona Toolkit suite

• Writing Golang is preferred

• Understanding of TCP/IP networking

Percona is a respected thought leader in the open-source community. We provide services and software for MySQL, MongoDB, PostgreSQL and MariaDB to open-source users globally. 

Percona is remote-first and globally dispersed; we have colleagues in more than 50 countries. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more. 

Discover what it means to work with some of the smartest people in the industry, who also know how to have fun and are always willing to lend a helping hand. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.