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How a hospitality company simplified its ERP management

By Kris
How a hospitality company simplified its ERP management

Customer Background

ABC (name is kept confidential) is an MNC hospitality company and is part of a major hotel chain. It has presence in multiple countries in south east Asia with head quarters in Singapore and back-office in Bangalore. ABC's business operations are handled using Microsoft's Dynamics AX ERP. They have been successfully managing the operations, business was smooth and all was going well until one day...

Problem

To manage the Microsoft Dynamics AX day-to-day operations and to implement ongoing business asks, they had been partnered with an IT consulting company. This was all okay however the quality, turnaround the IT partner was providing were not matching the expectations and also were not in tune with the billing rates. They tried to communicate the issues and were hoping that things would get better but that was not the case. Hence they closed the partnership and have been searching for a new IT partner. They have posted the requirement on multiple forums and have received responses from multiple IT consulting firms. The core team of ABC started the discussions with the consulting firms.

The discussions were going on with multiple consulting firms in parallel with each of these potential partners requiring multiple rounds to discuss the scope, proposals, resources etc. As the previous partner left and day-to-day operations were severely impacted and some of the departments were bleeding as there were some high priority issues impacting financial statements. It was highly frustrating for the management as discussions were not concluding and business was taking a big impact due to IT.

Things were not going in the right directions and ABC management never expected that on-boarding a new partner was such a big hassle and it had to put its business at stake due to lengthy, tedious partner search and on-boarding.

Our Solution

AIDOOS was made aware of the situation and jumped in quickly. It discussed with ABC management, worked with them to on-board the hospitality company on AIDOOS platform and worked with them to publish their high priority issues on the platform. AIDOOS task assignment engine distributed the work among the highly skilled SMEs on the platform who provided quick turnaround. AIDOOS SMEs come with strong industry knowledge and rich AX expertise and their quality output helped business back to normalcy in no time. The overall time taken to fix the high priority issues was less than 50% of the time spent on discussions with one partner.


Business benefits

ABC management was highly satisfied with this new model and decided to go this route for 100% of their ERP management work. By doing so, it was estimated that they have started saving around 50% on IT maintenance as they now pay only for work done and not for any management layers, bench strength etc. They need not look for any more partners, need not hire any technical resources and not spend time on any unproductive and non-value add work.

Conclusion

AIDOOS is an on-demand software development platform aiming to simplify software management and reduce cost of maintenance. Organizations can simply push their software development and maintenance tasks onto the platform and pay per task. Rest is taken care by the platform.