Operations Associate Manager

New

Skills

Call Center Operations Coaching Collaboration Data Analysis Leadership Metrics Tracking Problem Solving Quality Auditing Scheduling Training Design

As an Associate Manager of Operations, you will lead a team focused on verification processes while ensuring quality and efficiency in a fast-paced environment. This role involves coaching team members, managing schedules, and overseeing disciplinary actions to drive team performance.

Key Responsibilities
  • Lead the verification team, providing coaching and managing schedules.
  • Track metrics and prepare weekly reports to assess team performance.
  • Maintain documentation and audit quality, addressing any failures.
  • Ensure service level agreements (SLAs) are met while identifying gaps and creating action plans.
  • Drive continuous improvements in processes and workflows.
  • Design and deliver training on quality protocols and operational workflows.
  • Collaborate with leadership on cross-functional initiatives.
Required Skills & Qualifications
  • 2+ years of leadership experience in call center/operations or related field.
  • 3+ years in a customer-facing role.
  • 2+ years of experience leading projects or peers.
  • Strong organizational, planning, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to build relationships with reports, peers, and executives.
  • Data-driven problem-solving approach with a bias for action.
  • Experience in fast-paced, collaborative environments.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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