Revolutionize Contact Center Operations with VoiceX by Yellow.ai and Genesys Integration

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Revolutionize Contact Center Operations with VoiceX by Yellow.ai and Genesys Integration

Enhance Customer Satisfaction

VoiceX by Yellow.ai integrated with Genesys allows for autonomous and human-like voice AI agents to handle complex conversations, leading to increased customer satisfaction by up to 40%. Customers can experience seamless interactions that are personalized and efficient.

Cost-Efficient Customer Support

Utilize Yellow.ai's Omnichannel Connector on Genesys AppFoundry to streamline customer support operations. This integration enables the routing of queries on both text and voice channels to support agents intelligently, ensuring a cost-efficient and effective support system.

High ROI Engagements

With Yellow.ai CSC and Genesys CX Cloud, businesses can run high return on investment inbound and outbound engagements. This collaboration allows for the seamless integration of AI agents on various channels to cater to customer needs effectively and efficiently.

Scale Contact Center Operations

Yellow.ai empowers contact centers to scale operations by enabling up to 80% of queries to be self-served on text and voice channels. This not only reduces operational costs but also ensures a 24/7 self-service option for customers, leading to enhanced customer satisfaction.

Empower Support Agents

Integrate Yellow.ai's voice AI agents with Genesys Cloud to provide support agents with valuable context and customer insights for accurate issue resolutions. This integration enhances the support agents' capabilities, enabling effective handling of escalations and better customer service.

Dynamic Voice AI Capabilities

Dynamic Voice AI agents from Yellow.ai are designed to summarize live conversations and provide context-rich information to human agents during call transfers. This capability ensures a seamless transfer of information and enhances the overall customer experience.

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