Indian textile and furniture manufacturing company due to compliance
and maintenance issues had to upgrade its Dynamics NAV system to latest
version. It had partnered with an IT partner who with not a strong NAV
team, did a patchy upgrade which led to serious issues impacting
accounts payable, receivable etc., forcing everyone to manual work and
NAV professionals at IT partner left the company leaving everyone in
panic situation. IT partner tried to onboard through multiple channels
but in vain. Few came in but did not fix the problems. Meanwhile
customer was unable to cope up with manual work and was ready to go back
to pre-upgrade state even if it involved lot of one time work. This is
when AIDOOS pitched in.
identified a strong NAV techno-functional Subject Matter Expert who had
got into a long call with customers finance and IT departments. He
thoroughly analyzed the upgraded system, gaps and listed all the issues
and possible root causes. More than 30 critical issues were identified
with corresponding cause and possible fix. He then started fixing one by
one bringing normalcy to department by department. All the issues were
brought to closure in less than weeks time arresting a possible reversal
of the upgrade.
at manufacturing firm were both relieved and happy to see the systems
functioning smoother. They had been partnering with small IT vendors for
critical/big ticket items while day-to-day work was done by internal IT
team. Leadership decided to move all the work to AIDOOS platform with
which they could save up to 40% of IT budget plus get good turnaround.
AIDOOS is an on-demand software development platform aiming to simplify software management and reduce cost of maintenance. Organizations can simply push their software maintenance tasks onto platform and pay per task. Rest is taken care by platform in terms of delivery.