Emerging technologies are disrupting the
baby-boomer work environment in radical ways. The dynamics of how each project
is completed is changing. With the 178 years old Thomas Cook succumbing to disruptive modern tech, businesses need to take an in-depth look at their operational
schematics and make room for IoT, cloud tech, Artificial Intelligence, and
The increased interaction between machine and human intelligence is
opening new avenues for employment as well as revamping employability. “The Future
of Work Report” by Dell outlines how
AI-based interfaces and quantum network computing will coalesce the economy
into a collaborative drive.
Essentially, the way we work today will be starkly different from the
work culture ten years down the line. Reports suggest that humans do 71% of
total work and machines do 29%. However, WEF reports that this figure will
By 2022, 58% of work will be done by humans, and machines will perform
42% of the same. We are looking at human-machine equilibrium only dreamt in
science fiction novels of the yesteryears!
Shifts that will
Create a Remotely Inclusive and Growth-based Work Environment
#1 Human and Machine Interactions: Interconnected Workspaces
67% of the global business leaders find
machine intelligence to be the critical driving factor for nullifying errors
caused by human biases in decision making. With the intersection of human and
machine intelligence, a new transparent workspace is evolving. It means better
and unbiased talent evaluations leading to a highly efficient workforce.
Capability for collaboration using
immersive technologies like Extended Reality is allowing businesses to connect
in-house talent with specialized remote expertise to deliver high-quality
performance. 86% of global enterprises plan to leverage such tech for amplified
We forum reports
that 44% of HR executives firmly believe that the future of work will be driven
by co-working, remote team collaborations, and technologies like
The trend can already be verified. You
can hop over to top freelance portals like Upwork and check the current stats. Three million jobs are completed each year
on Upwork by 10 million freelancers. This number continues to grow as we
run through this post.
What this means is
that employability is increasingly
becoming location neutral. The lifecycle of an employee is becoming
flexible. We are seeing the emergence of 4-day
workweeks in tech-driven and freelance-based economies like Singapore.
#2 Automation Driven by Artificial Intelligence
In simple words, I see humans completely
exiting from rule-written tasks in the future. All work that can be based on a
set algorithm with regular updates will be automated. AI will complement advanced human skills that will majorly include core
engineering, development, and management.
Therefore, developing machine
partnerships will be quintessential if businesses are looking to cut overheads
and improve profitability. Core areas like robotics are seeing exponential
growth in disruption and will lead to a much more automated workforce. According to PWC,
38% of jobs in the US will most probably become automated by 2025.
The application of machine intelligence
will also lead to relaxed work culture. As the role of humans will become more
analytical and managerial than mechanical, we will see a decrease in employee
stress levels and an increase in job security and satisfaction. Moreover, advanced skillset will invite greater rewards as machine
intervention will free capital to nurture human resources.
Organizations like Thomas Cook failed to
adapt to modern technology disruptions. Instead of interfacing their existing
workforce with AI, machine learning, and cloud capabilities, they stuck to
older methods. It is no surprise that 178 years of branding fell apart as- it is the quality of solutions you provide nowadays
that drives customers.
Had they embarked on fusing their culture with AI-driven and
cloud-based technology, I think the current situation would be different given
their generations of credibility that sadly, came crumbling down!
Therefore, organizations must adapt their
environments and transition existing workforce into tech-driven and machine
learning business frameworks for sustainable survival.
#3 Problem-solving & Not Deadlines Will Drive Business Processes
Creativity will rise exponentially. It is
because, as seen above, humans will transition into roles that demand higher
intellect, better management, and lesser menial mundane routines. Brainstorming, listening, and
communication, analysis, and interpretation will become drivers of human
performance. Completing the task will be
another checkpoint in the business development ecosystem.
Remote hiring will lead to equal
opportunities across locations.
Also, employees will need to up the ante
as technical understanding and knowledge of areas like cloud computing and AI
will become basic in the time to come. People who don’t upskill accordingly
will fall out of the opportunity ecosystem.
In India, a nation at the forefront of
tech-driven disruptions, 87% of business leaders think employees will need tech
expertise by 2030. 86% of those believe that the same disruptions will create
equal opportunities for people across metros as well as low lying towns.
Glimpses of such tectonic shifts in the
global workforce can be already seen at offices like Google, Amazon, and Adobe,
which are increasingly leveraging their vast tech capacities to hire better,
implement better, and deliver better.
Full-time jobs will exist but will become
highly flexible and stop generating the stress metrics that they do today.
In a nutshell, we are
looking at a globally interconnected enterprise where an equilibrium between
human and machine intelligence will lead to transparent work culture, with
equal opportunities without any intended or non-intended bias!